New Update, 20 July 2023I have received a new bag from Polene via DHL.The bag is beautiful and now flawless.I still haven't heard anything from Polene about the emails that have been sent over the last week.It is a really nice bag but impossible to get in touch with the Polene klient serviceNew Update, 19 July 2023I have finally received an email from DHL that a package from Polene is on its way to me.I still haven't heard anything from Polene customer serviceNew Update Hello,It is now a week since I sent the bag with the defective lock back to you. You wrote that I would soon receive an email that a new bag was on its way to me.I haven't heard anything from you.I expect you to send me a new bag soon.It is not reasonable to wait so long, first to finally get in touch with you and then now for a new bag.I'm looking forward to hearing from youupdate.Polence finally returned.they asked for a video of the problem.I sent that to them. but I also expressed how poor a service it is that they don't just send a return label.shortly after they sent one and the bag is now on its way back.I am wondering when I will receive a new one.Hello,I have left phone messages and serveral e-mails for you, and done everything you write to contact you regarding a bag with errors.The bag was a gift and we would like to exchange it for a new one as soon as possible.The lock is defective and opens as soon as the bag is carried by the handle or over the shoulder. And it happens when the bag is empty.Please return asap so the bag can be returned and I can receive a new one.EU49255Best regards Pernille
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