I sent an email on June 18 regarding the defect in my Nunero Un Nano Edition textured chalk stating the strap had broken on my purse. The purse was less than one month old. I sent an email immediately providing my order number as well as a picture of my purse. I even stated in my email, I would be happy to send my purse if Polene provided a shipping label for a replacement for the defective purse. I have followed up with three more emails asking for an update and have received nothing from customer service. I even attempted to the call the New York store for advice and no one will answer the phone listed on the website. Polene bags receive such rave reviews on their purse but I will say their customer service deserves the one star I gave it! At this point, I would simply like a $400 credit placed back on my card.UPDATE: I did hear back from someone from the New York store offering their assistance with customer service in Paris. Hopefully, my situation will be resolved. Thank you to nice person from New York store who offered to help!
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