I am such a huge fan to your bag and absolutely love every design. I am enjoying using every single bag that I bought from Polene and even promoted Polene to all my friends as chic design, great quality and easy to use daily bag. However, I just bought Polene Numero Uno Nano in Nude (F147923) and pretty much disappointed with the bag quality particularly with the strap. It has some defects on the strap and therefore I send you email and photos to complain about it. I wish you could have solution to the item that I bought as I believe satisfaction and happiness of your customer wearing your bag with proud would be your priority. And I am hoping that you can improve the strap quality moving onwards.Updates on early August:I already received the strap and the card wallet as compliment. Eventhough it took long time for the solution, overall I am happy with the final solution from Polene team. I already updated the rating!
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