I placed an order on the 10th of June for the cyme mini bag in camel, it said the shipping would take 6 days. It’s the 19th of June today and I have not received any shipping information or order update. I only received an order confirmation when I placed the order. I have tried reaching out to customer service via email and telephone but both to no avail. I hope to get an update soon. I am quite disappointed by this service as this is an expensive purchase.Update: they finally responded to one of my e-mails saying my parcel is ready to be shipped and they gave me a tracking number. It’s the 21st of June today and my bag still hasn’t been shipped. Never ordering from Polène again.
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