I've bought the Numero Dix bag in black. Within less than a month of purchase, and I had worn the bag three times, and the straps were already crackling and the leather coloring was falling off. I've contacted their e-mail services (since I can't get in contact with them on the phone) and did not receive a response until 3 working days later. They offered to repair the bag which would take about 3 weeks after they've received it (meaning it would take more than a month). Since I will be traveling and leaving in less than a month I will therefore not be able to receive the bag back again. I've instead asked them for a full refund due to the bad quality. I was replied back with a copy-pasted response regarding the offering of repair. I also asked about a phone no. but did not receive one. They have now offered me a new strap, but the strap which is broken cannot be attached/reattached. In general, the replies takes more than 48 hours and can't get a phone no. A brand that promotes themselves as a high-quality and with those prices should have 24-hour customer service. I'm still pending on getting my full refund and just returning the back. I will never purchase from them again. Both terrible product quality and terrible customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
