(UK Customer here) I first decided to order a Polene bag after seeing all of the recommendations from tiktok. I ordered the black Polene Dix bag. When the parcel arrived, it was a different bag, it was a green sept bag. I began reading up the reviews on trust pilot and that got me a bit worried about the company and whether i'd get a refund, exchange, etc. However, I emailed them my issue about receiving the wrong bag and they happily expressed that they would be able to exchange the item. Would love to give them 5 star however for the inconvenience of the £15 to send it back, its a 4 star. Overall, i'm happy with my experience, the customer service team responded to me within a few days of my email query, and the exchange was carried out very promptly and with quick delivery. The Polene numero dix bag is gorgeous and such a great everyday bag.
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