I placed an order on the berí bag and completely hated it because it was extremely small. So I decided to return it. Once i did i tracked the item and it showed that polene received the bag. However i never got an email from them stating that they got it and that they’ll let me know of my refund. I called them 7 times, i also emailed them about 6 times and no response. They never returned a call or emailed me. I will call the bank to let them know of the status so they can help. I urge you to be careful. There will be those that get lucky and those who will end up like many of us with no response from the company. Very unprofessional and lacking highly in customer service.
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