IMPOSSIBLE to get hold of customer service! I have been trying to get hold of them for a week as I need to return my bag (EU32449) as I ordered a larger model instead. It was a mistake to order another one. This is beneath all criticism. How can such a large company ruin its reputation by not giving its customers the opportunity to return. It says on the website that you have a 15-day right of return, which you then have the right to use, so the company is doing something that is illegal. Will never ever recommend this bad company.
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