I received a great product order on February 15th, 2023, with order number S126394. Their return process is awful! I bought a bag for my fiancée and wanted to exchange it for a different color; however, their website does not offer an exchange service, which I understand. I have been trying to return the bag and rebuy the color she wanted. I attempted to return it through their website, but the system does not allow for returns. I have called several times and left a voicemail, as well as sent multiple emails, but still have not received a response!
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