This was a pre-order purchase... when it had arrived I was so disappointed to find there was a defect with the bag, I contacted customer care team who took everything in hand straight away and had arranged for my package to be sent back and another package to be delivered. Everything went perfectly.The packaging was in perfect condition.A well-made, beautiful quality and elegant bag. I was happy and will enjoy the bag in years to come. Thank you for resolving this matter quickly and keeping me informed every step of the way. I hope to purchase again and I'll recommend.Thank you so much ♥️
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