I ordered a bag and faced a significant issue with the delivery. The package was marked as 'delivered' by the carrier and signed for by someone who does not work at my location or belong to my address. I never received the item. Even after providing this information and all necessary documentation, the case was closed without a proper resolution, leaving me without my bag and no clear explanation. The seller did not actively support me or take responsibility. Customer service has been slow, vague, and unhelpful, relying solely on the carrier’s incorrect delivery status instead of protecting the customer. For a brand that claims to be 'accessible luxury,' this level of after-sales service is entirely unacceptable. While delivery mistakes can occur, ignoring clear evidence of misdelivery and leaving the customer unprotected is profoundly disappointing and unprofessional. I expected much more from a brand in this price range. This experience has severely damaged my trust in the seller.
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