Went to pick up my Polestar 4 at the Plymouth franchise, a journey of 250 miles. Was told that the car was ready and all confirmed by the dealer and by Polestar on its online systems. Car is a used approved vehicle. After a 5 hour journey, turns out they couldn't transfer the ownership to me as Polestar had supplied the wrong V5C. They lent me a car to get home, but I don't have my car and don't know what's happening. The dealer was sorry and embarrassed. Polestar yet to reply at time of review, and I have had to contact the dealer once more as there was no update from them today, as you would have thought. The process of buying was quite painful, updating both Polestar and the dealer with the same information, then having to repeat it. The dealer denied getting payment at one stage, until I provided the bank feeds. I couldn't progress registration on the Polestar site until the dealer had updated the payment details, and I had to chase Polestar to confirm this. Cannot recommend, to be honest - not a premium experience. After a few hours at the dealer, including a failed trip to the local post office, they provided a courtesy car to get me home, but it doesn't have my wife on the insurance and that's proving quite inconvenient with additional costs involved. No attempt from Polestar to ring me, which seems rather strange given that they failed to provide the correct documentation and my rather long day was wasted. The response from Aiden below is rather disingenuous if you read it carefully, when it's clear that Polestar is at fault. You want to be in love with your car, if we are honest, and I had that with two Alfa Romeo Giulias - enthusiasts' driver cars. This doesn't come close.
Claim your business profile now and gain access to all features and respond to customer reviews.
Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
