We received a new model in April, and issues started right from delivery. In the seven months we've owned it, the car has spent 2.5 months in the dealer for software faults. The company has gone silent in these situations, not returning calls or emails, leaving us to handle the problems alone. Recently, a fault caused a pyrotechnic explosion that removed the bonnet while we were exiting a car park at low speed. Thankfully, it didn’t happen on a motorway. Now, we have no car, no answers, and no idea what to expect next. The customer service is appalling, and the car has so many issues it could be considered life-threatening.
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Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
