A few years back, at a major sustainable business event in the UK, I met the individual responsible for designing a certain vehicle. He shared an inspiring vision of a future where every component of the car would be cradle-to-cradle and carbon-neutral. That vision resonated with me. Having owned several luxury cars, including three electric ones, I was genuinely eager to receive my first vehicle from this brand. Unfortunately, my experience has not lived up to expectations. DELIVERY:
Scheduled for 2pm, it arrived at 7pm
Delivered in a poorly lit, wet area
The center console was damaged upon arrival
I signed for it as damaged, but it remains unresolved SAFETY CONCERN:
Days after receiving the car, my young daughter screamed as we passed by it With the key in my pocket, the door handles retracted automatically They clamped down on her hand This was alarming and completely unacceptable from a safety standpoint SUPPORT ISSUES:
Two weeks into ownership, while on the motorway, a warning appeared stating the car “will not drive” I immediately contacted support I was repeatedly reassured it was nothing to worry about and safe to continue Despite my doubts, I insisted they stay on the line until I reached my destination, a venue hosting important meetings. I parked outside the main entrance. When I tried to leave, contrary to prior assurances, the car wouldn’t move and locked me out entirely. RECOVERY EXPERIENCE:
I was told assistance would arrive at 12:34pm At 12:45pm, I was informed the technician had cancelled New ETA of 2:30pm was also missed This pattern persisted throughout the afternoon By early evening, I was told recovery would arrive at 7pm. After a full day of missed and cancelled ETAs, I lost all confidence. I left the vehicle and took a taxi home. I was stranded at the venue for nearly six hours after the event had concluded, waiting for recovery that never showed up. This already stressful situation became a complete waste of a workday. I missed crucial meetings and an important event scheduled for that afternoon. The car was not recovered until the next day and has remained with the dealer since. WIDER ISSUE:
I have now driven more miles in the courtesy vehicle than my own Communication and follow-up have been severely lacking I was later told the car was safe, despite the evident risk had this happened on a busy road I have made numerous calls and sent multiple emails. The difference between the brand's marketing vision and the reality of its aftercare is striking. I am sharing this publicly not out of frustration, but because all private avenues have failed. I bought into the vision and values of this brand, but the ownership experience has not met the standards of a premium, safety-focused brand. I would appreciate direct contact from someone senior to properly address the time, disruption, and safety concerns caused. Initially, I told others it was better than other electric vehicles. Based solely on safety and support, I cannot recommend this brand - it has now been over a month since the main incident and I still do not have my car! A real disappointment. The vision deserves a much better execution.
Claim your business profile now and gain access to all features and respond to customer reviews.
Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
