My wife and I spent $3,000+ on a “chocolate brown” leather sofa. The sofa that arrived, however, was clearly their “outback tan” model. After contacting customer service and providing photos, my wife was inexplicably told that the sofa was indeed the correct color and that it would “darken with time.” Sadly, the representative did not speculate as to how long it would take for this khaki-colored sofa to darken sufficiently to match the coffee-colored photo on their website.Following a brief attempt at shaming the company via social media, a different representative reached out and confirmed that the sofa was the wrong color. The representative then asked for the order number, presumably to begin the process of rectifying the situation. It’s been a week since we provided the representative with our order number, and we still haven’t heard back. Meanwhile, the sofa remains the exact same color it was when we took it out of the box.I will update this review as the situation evolves, but at this point I would much rather return the sofa than risk doing any additional business with this company. It’s a nice sofa, but it’s not nice enough to justify the hassle.UPDATE (03/14/22): It has been nearly five months since Poly and Bark promised to exchange our sofa for one of the correct color, but aside from a handful of form emails asking us to rate the company, we haven’t heard anything. Unless you’re flexible in terms of what you want your overpriced furniture to look like, I strongly recommend you avoid this company.UPDATE (5/31/22): Poly and Bark eventually did get around to sending a replacement couch, but it was the same wrong color as the original, so we declined the delivery. They then offered to refund our money... but only if we could send the couch back in its original packaging. Although I understand that this requirement is company policy, there are two reasons why I feel it should not be applicable in this case. First, it has been eight months since the couch was delivered. Do they honestly expect me to hang onto an enormous box for eight months? Second, WE TRIED TO SEND THE COUCH BACK IN ITS ORIGINAL BOX LAST OCTOBER. The customer service rep at the time told us not to worry about the couch. They said we could keep it while they sorted out the replacement. Long story short, this company is a Kafkaesque nightmare. AVOID AT ALL COSTS!
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"At Poly & Bark, we have designed a better furniture and home decor buying experience. Better quality materials, beautiful designs, a responsive and helpful customer care team, fast & free shipping, and a 100-day risk-free trial in your home.
