Will update review as resolution progresses but right now I'm incredibly disappointed with this order and with the associated support I've received thus far. The sectional arrived with a very large tear (larger than a fist) in fabric under the chaise piece. The AM Home Delivery team took photos of it and submitted them to Poly & Bark. They assured me that Poly & Bark would issue me a 20% refund based on the item being damaged from the manufacturer (the box it arrived in was fine). Then when I called Poly & Bark, someone on the phone told me I could receive a new dust cover once they received the photo proof. You’re really asking me to self-repair a sectional I spent almost $3,300 on? I emailed the photo proof to Support and laid out the entire situation. The agent's response was to simply ask me if I still had the original packaging (massive box) as it would be required for a return.All in all, I'm receiving completely mixed signals from all different sides. I am very disappointed thus far & considering reaching out to my credit card company.PS - As I explained to the agent in my reply, I did not keep the original packaging because not only was the box massive, but I did not want to return the sectional. I do not want to wait several weeks again for a new one to be delivered, and the leather itself is also fine - the issue is just a large tear/hole in the dust cover underneath. That said, I would still like/expect some form of partial reimbursement as when you pay nearly $3,300 for a new sectional, you don't expect it to arrive damaged and you surely don't expect the company who sent you a damaged product to expect you to repair it yourself - that was perhaps the most insulting part. Ultimately, both I and the AM Home Delivery Team that delivered the sectional sent photos of the damage to the Poly & Bark team. They should have all the information/evidence at this point to provide clear/direct answers and a speedy resolution - really tired of getting bounced around & receiving mixed information.
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