We were really excited with purchasing through Ponsfords and found a sofa we really loved. After purchasing in August 2025, we were told in December 2025 that the company we purchased from had gone into liquidation. The supplier had gone into liquidation in September 2025, and it took several months for something to be communicated to us. After speaking with the team, we were assured that we could still get the sofa, but would need to wait another 24 weeks.We kept the deposit live and went to Ponsfords to see if there was something else we might like. After not finding anything, we called to request our refund. We were then told that our sofa was actually on the next boat over from the manufacturers, and we would receive it in the next month or 2. We were very happy about this and in spite of waiting nearly 8 months were looking forward to our new sofa. Shortly after we were contacted again to tell us that our sofa was NOT on the boat, and as such we would need to wait even longer. At this point, we got our refund. We will never attempt to use Ponsfords again. Their products are good, but their customer service and communications this time around was truly awful. We appreciate that suppliers fail and that is not Ponsfords fault, however we would expect to have some communication and service to keep us in the loop. We are still without a sofa, and very upset.
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Yorkshire's BIGGEST premium furniture showroom.
