Don't get your vehicle worked on here if you want all the bolts replaced after work being carried out.Poole Audi forgot to replace bolts on my vehicle on a previous visit during a service when removing parts, and failed to inform me of this issue. I had a service completed approximately 3 months ago and then on the most recent visit had an MOT completed where they found the issue.When handing my vehicle over the service advisor explained all the details will be in an email and I can review all the details on there, and handed me an MOT certificate. This was failing to inform me of the missing bolts. I was first aware they were missing after getting home and reading this email as I was quickly ushered over to me vehicle to leave.Upon further review these missing bolts had been marked as urgent/rectify soon, and that to have the issue resolved they wanted to charge me for them.I have tried multiple times to raise this issue with Poole Audi via email (unable to phone during office hours as I work shifts). After emailing my service advisor and customer services separately I had a single response last week saying the issue was being looked into and I would hear back by Friday 5th. It is now Tuesday 9th and haven't even had an acknowledgement of the issue, let alone a hint of resolution.I live over an hour away from the garage so it isn't a simple pop in fix for me, and I am extremely disappointed they didn't feel I was a worthy enough customer to keep my safety a priority.
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