From start to end our whole experience with Audi Poole has been fantastic and really enjoyable! At the beginning we had Jordan F who was very personable, friendly, open and considerate of our needs / wants to pair us with our new car. At no point did we feel pressured during the negotiations or felt stupid asking questions he was just very keen to help and make sure we continued to have a great experience. During negotiations Jordan did also bring in Daniel W who was equally as friendly & helpful (if not more so as afterwards I had many more questions about swapping over personalised reg plates) he’s been very transparent in communications and clear in what I need to provide at all times which is helpful. Also my “new” car pick up day was made special with the ability to reveal my car and Daniel did a thorough run through of all buttons / settings within the car before I left the dealership. He has also since kept in touch via email to make sure I am enjoying the car or checking in if I had any further questions. Throughout the whole process we’ve felt supported as we were guided through the car buying process. Both are an asset to the team! In general the customer service across the Poole dealership inc. the staff at reception have been polite and made us feel valued at all times - thank you!
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