I decided to make a day of test driving a number of cars and booked in with local car dealers in advance.I called Poole Audi and made an appointment with a sales rep for 2pm on 3.7.24 to drive a specific car.I received a video of the car from the sales person and it all looked great.However, there’s were the greatness ended!I arrived 5 minutes before the appointment, walked up to reception and asked for the sales person.After a 10 minute wait another sales person came out and said the original one was not free.He asked me what did I want out of the appointment and I said I wanted to test drive the car I booked to test drive.After taking some details from me the sales representative told me the car I intended to test drive had been sold!The sales rep kept leaving me to go and talk to his “manager” time and time gain whilst I was in the showroom twiddling my thumbs.Whilst sat at the desk, twiddling my thumbs, I overheard the sales people pushing their sales patter to a really old and vulnerable person. In my opinion, this was absolutely despicable as the old person seemed confused but the sales person was reassuring them by offering another product.After 50 minutes of getting absolutely nowhere I advised the sales person that I don’t think we’re going to progress anything and thanked him for making my decision really easy for my next car i.e. IT WILL NOT BE AN AUDI!I really do hope that my review gets noticed by the principal / boss of Poole Audi and whilst it wont affect me now as I wont touch Audi it may help some of our more vulnerable people buying products that they really don’t need!
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