Ordered pool table early December. Have yet to receive by February 19. When it arrived to the installer in January, I was notified on the day of installation Jan 16th that it was damaged and the slate needs replacement. When contacting pool tables.com- they offered to have the damaged part expedited- it has not arrived a month later and they are not concerned or offering any compensation for the delay. Customer service has been less than pleasant. In looking at other reviews, I have found many with similar complaints. Don’t believe the 4 stars- it’s not legit. … update, promised to have an upgraded package overnight shipped and haven’t received it or the pool table.
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PoolTables.com, the largest independent retailer of pool tables in America. All of our tables utilize 100% hardwood exterior construction (no fiber or particle board) and a full 1" thick, diamond-honed slate playing surface.
