I was told 3-4 weeks from initial order to final installation. Going on week 13 now since I placed the order and still no pool table. Communication with pooltables.com has been abysmal. I have had to reach out each time to get a status update, and each time there is another excuse with no delivery date in sight. I have been at the mercy of their lack of installers (New England area/ North East United States). If they are this busy with orders, they should be able to afford to bring on more installers. It should not take 13 weeks to hire and train someone to do so.UPDATE:My pool table arrived after 15 weeks. The first half of this review served as motivation for them. Bumping up from one star to three because the installer was great and we are happy with the pool table overall. As for rating an "experience," three stars, as for the quality of the pool table, closer to four.We were a little surprised at the quality of the pockets and thought they would be a little nicer (much more of a hard plastic than we would hope for). Also we learned that it's better to get samples of the cloth before making a color decision. We went with Academy Blue, in real life, it is VERY blue and not accurate to the more grey'ish depiction that they show online. The color of the Barnwood walnut is much much darker in person (not a bad thing, but a bit of a mis-representation to the online images). It also has the look of fake wood a bit more in person.
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PoolTables.com, the largest independent retailer of pool tables in America. All of our tables utilize 100% hardwood exterior construction (no fiber or particle board) and a full 1" thick, diamond-honed slate playing surface.
