popeyesuk.com

1.5
1.5 Based on 35 reviews

...

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Jonathon Douglas
Bad customer service. Trying to serve food Poisoning

Advertised as being crispy chicken, not the chicken burger we got. Ordered a box meal with a crispy chicken burger but when I took a bite it was full of liquid and undercooked. It didn’t taste good at all. Spoke to the staff and the server took it away on a napkin to the kitchen. Not sure what she was doing I was shocked when she just returned with it still in the napkin saying she spoke to the manager in the kitchen and he said it was just grease! Giving it back to me like I was just going to keep eating it.I was appalled! The burger got thrown away and we left. I emailed the customer service on the night to complain. The customer service requested photos and proof of purchase to investigate the matter. To top off the bad experience, it’s been over 2 weeks now and I’ve received no further correspondence and idea if they have bothered doing anything about it.

1
Date of experience: Nov 16, 2025

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