Family of 4 visited Barnsley yesterday at around 6pm and had an awful experience despite spending £40 on food. We ordered to table and after 30 minutes a member of staff brought drinks and said the delay is due to the cheese taking 12 minutes. another 30 minutes later food was delivered to table, on total 1 hour to get food. when the food arrived we were missing all the fries and one meal, went to counter and this was then brought to us a few minutes later and this was also incorrect so had to wait again for another chicken burger. the manager brought the chicken burger over and offered free ice cream after we had our meal as way of apology. After the meal I spoke to the manager and ordered two ice creams. we waited yet another 20 minutes for two ice creams and these never arrived so we left. Complete let down. In total this experience took about 1 hour 45 minutes. the manager said they were busy, in the restaurant there was one other table taken, this is not busy. if a manager offers a resolution this should be followed through and not leaving guests to be ignored. awful service from the manager and the restaurant.Update - complained to the company and they offered a £5 voucher that doesn't even cover the ice creams that the manager couldn't be bothered to deal with that he promised. Don't believe a word this place tells you, absolute shambles and absolutely don't go here. Don't believe a word this place tells you, absolute shambles and absolutely don't go here or any other restaurant as this is the response you get to a complaint which shows a complete disregard to customer satisfaction
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