I had a terrible experience at Popeyes Braehead.When I politely told the staff that my caramel coffee had no caramel flavour at all, the staff member immediately pulled a long face and refused to admit there was any problem.Then they replaced it with another cup that tasted exactly the same — clearly not fixed. When I mentioned it again, they gave me a second replacement that was so overly sweet it was undrinkable.It was obvious they did it on purpose, as if to mock or play with me for simply pointing out an issue. This behaviour is rude, childish, and completely unprofessional.No customer deserves to be treated like this. I strongly urge Popeyes UK management to investigate this branch and take action.Refusing to admit a mistake and deliberately making things worse is not customer service — it’s pure disrespect.
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