I wish I would have checked the reviews prior to buying. If I could give this company zero stars I would. I preordered a Fisher Price Steelers set on 10/23/23 with the release date being 10/30/23. I emailed them on 11/6/23 after my online account didn’t have a tracking number for my order. I got a response back on 11/7/23 that the release date was pushed back to 11/21/23. I reached out again the end of November, beginning of December, mid December, & finally found a phone number for them today - more than 8 weeks after I placed my order. Customer service was not helpful & placed the blame on the manufacturer. The new release date is 1/9/24 but “that isn’t set in stone either. It could change again”. I understand they can’t ship items if they didn’t get them from the manufacturer but the lack of communication & nonchalant attitude about customers not getting their items was incredibly upsetting. I’m the farthest thing from a Karen & I have never written a bad online review before but this is not ok. Please do NOT order things unless you’re ok with getting it whenever it arrives.
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