I've been a paying customer for 6 years, and recently tried to migrate my website from Portfoliobox 3 to their newest version 4. The process has taken weeks, and the amount of bugs and errors that have appeared due to it is insane. My website has also been down multiple times during the process, and is currently down too, which may actively harm job applications I've sent. Customer service was initially very quick to reply, but now give very robotic, repetitive answers. I've followed every instruction from them, yet their own website keeps giving me the same old errors, prompting me to contact customer service again. It's an infinite loop and extremely frustrating. How can a Portfolio builder have so many issues doing an internal migration? I've already paid for a whole coming year, yet my website is 404 right now.---Update based on Portfoliobox's answer:The migration has now finally been fixed, which would normally prompt me to raise the rating, but I do not appreciate being blamed for Portfoliobox's issues. None of my cards have ever had any issues on any other websites or stores, and my bank does not block ordinary transactions in the EU. Furthermore, after your website rejected all forms of payment, including multiple different cards, it caused new errors, as well as my site going down. Clearly your system could be improved instead of blaming the customer.
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Portfoliobox is an easy-to-use website builder, designed for creatives. Build a unique, professional portfolio in your browser—no coding or design experience needed. Choose from flexible templates, mix and match styles, and showcase your work exactly how you want.
Plus, manage your business with built-in e-commerce, invoicing, quotes, and in-person payments. Get a custom domain and professional email to make your brand stand out.
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