portillos.com

For the last 2 years our Senior group…

For the last 2 years our Senior group has made complaints about the Glendale Heights location, as well as Streamwood and Bloomingdale, IL These locations have the most errors in our groups orders. This has become absolutely silly & rididculous this past summer 2024 thru today. For a company that took over a few years ago and the stock was $47.00 a share and now is a little under $10.00 per share the only thing you did on less volume was to increase prices and have less quality. Particularly the beef sandwiches. What a sad note to a company that wasn't any different when it started other than customer service. It was an alternative to McDonalds, Burger King and Wendys. Sadly our 400+ group has seen Portillos hire people that can't communicate with customers at the order level and customer service levels. Todays order was no different but could have been corrected without lying to my face. After I didn't get what I wanted in my order, I called from my vehicle in your Glendale Heights location. I had a girl with a high squeeky voice answer and said she would get a manage, then after several minutes answered the phone again like it was a brand new call. She told me they were extra busy and that someone would have to get back to me. It was 2:45 in the afternoon on Thursday. There was no one there, I was in the parking lot. I left and will charge back the meal since I am handicapped and couldn't return the order in the store as I was told. Most consumer complaint organizations give your company a 2.5 out of 5. That's terrible. We give you a 1.5 because our group has over 1800 complaints that we have kept track with, from wrong meal,(primary) to being ignored when the order is ready because somoneone could't see their number in the parking lot 30 ft away. I have to conclude to our members that it may be time to boycott your 5 stores that we primarily vist. Too bad.

Date of experience: Dec 12, 2024