The quality has been getting worse over the last year. The drive thru used to be amazing! I wouldn’t think twice to pull up even if 15-20 cars in line. Now, I just keep driving to another place because it will take FOREVER! It’s funny because they have someone outside taking the order and my money but unlike (my beloved portillos of old) they have nobody running the food to cars cued in line so15-20 mins later I get a lovely COLD soggy beef sandwich and lacking any actual beef. What happened to you? Everyone I talk to has had similar experience. Guess their feeding off the reputation and good work of the last 50yrs. Too bad and shame on you.
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Privately-owned concept restaurant company with 38 Midwestern United States locations including Portillo's Hot Dogs, Barnelli's Pasta Bowl, Barney's, The Keywester, and Luigi's House.