I placed my first order with Posh Peanut on June 9, 2025. Being in Canada, they used DHL express as their choice shipper. Following the shipment through the shop app, DHL’s and Posh Peanut’s updates, it was marked as delivered on June 18. The package was NOT at our door, unfortunately. I emailed DHL and Posh Peanut to which DHL express said that the delivery was to their third party shipper not to me directly, and due to labour disputes, they were experiencing delays, but would investigate and get back to me in 48 to 72 hours. Posh Peanut’s said to follow up with DHL and check with neighbours but they would also launch their own investigation. After a couple weeks of back and forth, along with very slow responses from both PP and DHL, no one is taking accountability for the lost package. Posh Peanut offered to do a one time accommodation to re-send the items but if it is out of stock they would NOT give a refund as it is already marked delivered on both ends. I did not appreciate the one time accommodation comment as I am sorry, but who chose DHL and will not accept their response that it was not delivered to the customer directly? You should be dealing with DHL, thank you. Never in my life has a company refused a refund when the shipper is at fault. Insurance is the company’s responsibility in this case (and looks like they sent a claim through FM which they sent to me with no dialogue but that’s nice you are covered, have my money already for goods I do not have but rather give me store credit when I clearly conveyed this was not a solution I accept). As mentioned, the shipper has admitted the delivery is to their third party shipper’s, why is it the customer’s or MY issue? As much as we love Posh Peanut’s pyjamas, we will NEVER buy directly from them again. I urge Canadians against buying from them as well. I suggested they use another shipper but I doubt one incident will change their minds. At this time, I am still working on a resolution and being 34 weeks pregnant, this is stress I do not need… It is so disappointing when I have purchased from other reliable American companies like Little Sleepies and the shipment came within a week. The pjs aren’t the same quality as PP but at least they are reliable in terms of delivery and it also came from the USA. I did an order with Silly George which shipped from Texas and it too arrived in less than 2 weeks. I have a subscription with FabFitFun and no issues ever. I get my goods at my door and if I have an issue, they solve it with an amazing resolution. I am not trying to purposely put PP in the negative light, but their lack of a decent resolution and putting this delivery issue on me stating it is marked delivered when clearly DHL said it is not, just leaves a bad taste in my mouth. I hope this never happens to anyone else, but at least this is out there for your awareness. Yes I recommend Posh Peanut pjs as they last and my kid loves as well as grows with it, but if you are in Canada, DO NOT BUY FROM THEM DIRECTLY. Find an alternative Canadian provider or go to Little Sleepies instead. Temu has excellent bamboo pjs for a fraction as well, just limited prints!
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