I am writing to file a formal complaint regarding an urgent item sent from Oslo to Copenhagen on April 16th. The contents included important travel documents intended for immediate use, and your failure to deliver on time has now caused irreparable damage.Despite being sent almost two weeks ago, the letter only left Oslo on April 25th. This is completely unacceptable. Your stated delivery time for international letters to Denmark is up to 5 working days, yet 11 days later, the shipment has still not arrived.Because of your delay and lack of professionalism, the travel documents could not be used as intended, resulting in serious personal and financial consequences. We are now too late for critical appointments and plans — entire opportunities have been lost due to your incompetence.Moreover, the staff member who handled the letter at your branch was unfriendly.This behavior was extremely unprofessional and unacceptable.
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