I am extremely disappointed with the poor customer service and lack of accountability shown by Posten regarding delays with my parcel. Despite reaching out for assistance, the response I received was vague and unhelpful, reflecting an indifference to customer concerns.While I understand that some services may not guarantee specific delivery times, this does not excuse excessive delays or the failure to ensure reliable service. Instead of addressing the issue directly, Posten shifted responsibility to the sender, leaving me caught in the middle of a frustrating and unproductive blame game.This lack of coordination and professionalism between Posten and its partners is unacceptable. As a paying customer, I expect better communication, accountability, and a commitment to resolving issues rather than deflecting responsibility.Posten needs to improve its processes, prioritize customer concerns, and take ownership of service issues. Until then, I cannot recommend their services and would advise others to be cautious when relying on Posten for important deliveries.Poor delivery time and very poor customer service .
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