I placed an order on November 16, and as of today (December 3), the website indicates an estimated delivery date of December 5-9. This seems impossible since it also mentions that the item is backordered and not in stock. It's misleading not to update the delivery date or inform me about the backorder status. When I reached out via automated chat, the bot explained that the displayed date is when they expect the item back in stock, not the delivery date. However, when I spoke with a live representative, they assured me the chair would arrive by December 5-9. Today is December 3, and it's still not back in stock, let alone shipped or delivered. Even though I ordered on November 16, I have no idea if it will arrive in time for Christmas. I will not order from the company again.
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