I placed an order for a duvet and shams totaling $416. Upon receiving the confirmation email, I was informed that these items would not arrive for three months! They charged my credit card for something that seemingly doesn't exist yet, and this is nearly at the end of the 90-day period for credit card disputes. The online platform does not allow for cancellation requests. I called and asked for a callback from the support team. They returned my call after ten minutes, only to play holiday music for two full minutes before I hung up. I called again and waited for a representative. While the representative was very kind, I learned that the company requires them to send an email to corporate to request the cancellation of an item that won't ship for three months!? I never received any confirmation that this was done. After waiting 24 hours, I'm now escalating this with my credit card provider. I will not be ordering from this company again. I've been a loyal customer for decades and am saddened by this experience, especially since I loved their duvet and sham design. Very disappointed that they seem to have lost their way.
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