I had a very disappointing experience at a local store. I placed an online order for in-store pickup. Upon arrival, instead of a warm greeting, an employee shouted from across the store, asking if I needed help. When I mentioned I was there for a pickup, she yelled back for my name, forcing me to shout it out. This behavior felt completely unprofessional.
She eventually returned with my items, dropped them on the counter, and casually mentioned I would need to make two trips because one box was heavy, then walked away. As a 71-year-old woman, I struggled to manage the boxes and open the heavy door without any assistance from her. Thankfully, a kind customer stepped in to help.
Moreover, despite the instructions I received during the purchase, she never verified my identity or asked for any proof of purchase. Her lack of basic courtesy and professionalism was concerning.
Throughout the interaction, she showed no friendliness or respect, which was disappointing compared to my experiences with other companies where customer service is a priority. This incident has made me reconsider shopping at this store in the future or recommending it to others.
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