I ordered a rug for my dining room to coordinate with one in my living room on 11/5/25, with an estimated delivery of 11/24. However, on 11/23, I was informed of a delay, pushing the delivery to 2/6/26. When I contacted the support team, they offered a $60 refund upon delivery, but I had to pay for the rug upfront. On 1/10, I received another delay notice, now set for 3/27/26. The customer service provided no clear explanation for the delays. The website now indicates a delivery date of 7/27/26. The representative assured me my order wouldn't take that long but couldn't confirm. I inquired about additional compensation for the inconvenience, only to be told that it would be addressed when the rug arrived. When I asked about compensation for canceling the order, I learned I would receive nothing beyond a refund of what I’ve already paid. Extremely poor customer service! Avoid ordering items that aren't in stock!
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