On the 29th February, I created my account on POWERCOIN. I contacted them on chat to add the points I earned from previous purchases to my account. In the meantime, I noticed a coin that was on offer and I decided to buy it, only that I had to wait for the customer service to add the points to my account to be able to apply them to the offer as well. I waited for more than an hour and the offer was about to expire. In the meantime, I kept writing to them on chat and WhatsApp that the offer is expiring and I want to apply the points and buy that coin. In short, they told me that I will be able to buy and apply the vouchers and points even if the offer expires, that the IT department can create the order manually after that and that it is not a problem. I trusted everything they told me and when the offer expired they told me that nothing could be done and that I would no longer be able to apply the points to the expired offer.The coin was £256 and the price on the offer was £212 and with my points applied the price should have dropped to £188 or so.They kept me on the chat, they dragged on for an hour or so until the offer expired.I have all the conversation saved on WhatApp.Too bad you don't consider that customers are an important component of your business. It is obvious you don't value your customers.
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If you are looking for a reliable and reputable numismatic company, look no further than Power Coin!
Power Coin is a well-established and fast-growing company located in Rome, Italy and was founded in 2009 by Antonello Galletta, CEO and owner with a long experience in the coin business.
We are proud to be an official dealer of the most important worldwide mints and issuing authorities. As a trusted partner, we offer only the highest quality coins and numismatic products to our loyal clients.
We are an award-winning company that has been recognized for excellence, creativity and innovation in the industry. From 2018 to present, we have had the privilege of being honored at Coin Constellation several times, and in 2019, we were awarded the prestigious COTY - Coin of the Year for Most Innovative Coin, with “Birth of Venus”, featuring Micromosaic technology.
We understand that for many collectors, numismatics is not just a pastime, but a passion. That’s why we strive to offer a personalized service that caters to the unique requirements of each and every one of our clients.
Power Coin experts team is on hand to provide advice and guidance, through our Live Chat or e-mail, to selecting the perfect coin for a comprehensive collection.See more
