Over the past five months, I held a membership with a local gym. I visited the center only twice. On my first visit, I was able to park for free for two hours in the same building. When I returned three months later, I parked as usual but couldn't find the registration tablet. A fellow member informed me that parking was no longer allowed. Eventually, I received a fine for a brief parking violation. The gym's response was to insist that I pay the fine, stating they had communicated the parking rule change via social media and within the gym. As a member, how was I supposed to know about changes if no email was sent? I requested a call or a face-to-face meeting, but they refused, stating that email was the only option for communication. Their customer service is severely lacking, suggesting either negligence or indifference to member retention.
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