Absolute rubbish company.
I purchased a rangehood that was clearly not new. The frame was bent beyond repair, the box had been re-taped, and the styrofoam was smashed into 50+ pieces. It was an obvious repack.
I used to work in the industry, and there is no chance this was brand new stock.
After taking a week to respond, they tried to tell me this was “normal wear and tear from interstate transit.” That is complete nonsense. A bent unit and visibly re-packed box is not normal transit damage.
Then, instead of taking proper responsibility, they offered to repair parts on a supposedly “new” item or have me package up their damaged unit for return.
Under Australian Consumer Law, customers are entitled to goods that are of acceptable quality and as described. This was neither. Misrepresenting an obviously damaged, repacked unit as new is not acceptable.
Terrible company. Avoid.
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