Bought a db6620 chipper, box arrived missing several items. The box was crushed and had been opened and taped back shut. When contacting customer service to request assistance, I kept getting messages asking for the stock numbers. No matter how many times I provided the stock numbers they kept denying any support.. as all the users have noted, kept getting a runaround over and over again, which felt like a stall tactic.
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PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more.
We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: support@powersmartusa.com.
In the meanwhile, we understand how disappointed it was due to the phone no answer.
Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service.
Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.See more
