Visited Powertoolsgb recently and the customer service was terrible.
The showroom itself is nice and they have a good Milwaukee display, but the staff completely let it down. I was browsing before buying (which most people do when spending decent money on tools) and the salesperson was pushy and making snide comments about how long I was looking around. At one point he said “I’d hate to go clothes shopping with you,” which was completely unnecessary and unprofessional. He also started making random political comments about the country which had nothing to do with anything.
This isn’t even the first time I’ve had a bad experience here either. On a previous visit I asked if they price match as I’d found a Milwaukee Packout box about £25 cheaper elsewhere — roughly £150 in store vs £125 delivered next day from Powertoolmate. The response I got then was rude and dismissive.
Two separate visits, two different staff members, same poor attitude. It’s a shame because the showroom is good, but the customer service is enough to make sure I won’t be coming back. After the attitude I received, I’d genuinely rather wait a week for something to arrive from somewhere else than spend my money here.
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Stocking a comprehensive range of professional tools and accessories, we have grown from humble beginnings to a leading distributor in the UK. Established in 1979, we have been at the forefront of delivering the latest innovations to the construction trade. With a no nonsense approach we are one of the few stockiest of major manufacturers to offer an online shopping & showroom experience. By prior arrangement a number of our tools can be demonstrated in our dedicated demonstration area.
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