It all started out ok, their rates were good and smaller pay link charges went thru with no problem. As soon as I had a large charge of over $30,000 it all went south. In order to process this client's charge I had to provide invoices and bank statements and then finally they released the funds to my account. They said everything would be fine moving forward with this client's monthly job invoice because I supplied them with the necessary documents.The very next month, I attempted to charge the client for the same amount as we were doing the exact same job for them, and the charge wouldn't go thru. I asked for this to be reviewed because of the prior month's experience and I was given a new case number with all sorts of other crazy requests into my business as a form of documentation. By the way, the same person, JILL from the prior month, was on this month's fiasco in their review dept. I responded that all this documentation was ridiculous because I had provided info last month on this issue. I received an email back that my account was suspended because of risk factors with my type of business. Mind you I am a printer of print materials and a provider of direct mail campaigns for advertising purposes. We've had one chargeback with another credit card processor because of covid lockdown and never any others in the over 40 years in business. This Poynt was purchased by Godaddy to process credit card transactions. All of our domains and products related to Godaddy are with them. This JILL obviously does not understand my industry. I am very disappointed in their treatment and will bring this to the new owner of Godaddy's attention. With the other reviews I've read, I should have looked at Trustpilot first to see how they treat their clients.PS. They are holding up any transactions that haven't been deposited into our bank account for 90 days. Insane
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