I’ve been dealing with PPI Kaplan for almost two months regarding a missing delivery, and the experience has been terrible. The only “proof of delivery” they provided was a blurry picture of an unrecognizable object and location. Despite my repeated emails, they never took real responsibility or offered a fair solution.After all this time and frustration, they only offered me a 15% discount , which feels disrespectful considering the cost and time wasted. I expected a professional company that values engineers in training, but instead I got generic responses and no real effort to fix the problem.At this point, I’ll be warning my colleagues and classmates not to waste their money or time here. For a company that claims to help future professionals, PPI Kaplan completely failed on professionalism, reliability, and basic customer care.Beyond the customer service issue, their course content is outdated and doesn’t reflect the latest FE/PE exam specifications. For a company that advertises itself as the “leader in engineering exam prep,” this is completely unacceptable.
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