So I got laid off about 3 weeks ago. At that point in time I owed money to PP&l. And I was told I could set up a payment plan but I had moved and I had to wait until the first billing cycle. I called to make a payment plan which I had before of approximately $80 a month. Initially I was told I could not do that. I pressed the attendant about how I'm supposed to make a $2,000 a month mortgage payment when I'm making $2,000 a month only. And in addition to that, make payments on PP&l bill. She kept telling me that I had no other options. After pressing her are about three times. Finally, I was able to get her to agree to a payment plan. Additionally, the assistant spoke broke in English which made it difficult to understand. I requested the option of automatic withdrawal. Which would make things you would think easier for them and easier for me. I was told I cannot do that. Other organizations like UGI are more than happy to work with you but not PP&l. They have a Monopoly and they treat their customers like crap!
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Ranked among the best companies for customer service in the United States, we are proud to deliver electricity to about 1.4 million customers in 29 counties in central and eastern Pennsylvania. We employ nearly 2,300 people and maintain 50,000 miles of...