while I cannot speak in regards to service as of yet, getting setup on PPL’s preferred payment method of AutoPay hasn’t been as elite as the company has claimed. Nevertheless we done so figuring the monthly payments would take effect AUTOMATICALLY! 3 months into our new rental unit, we receive a late due notice from our Landlord, with the recent pay period 2 BUSINESS DAYS PAST DUE! I went through my bank account and saw the amount was not withdrawn. NOW, that time saving (?) set up becomes the headache it’s supposed to prevent. I HAVE TO TAKE THE TIME TO RESEARCH WHY THIS PARTICULAR INVOICE WAS NOT PAID. After going through numerous auto answer service PPL uses I see my account is no longer on auto pay 🤔. what the…. What happened? Nothing on MY end as my bank account has plenty to cover. So the only thing left to conclude is the issue began within PPL’s **** auto pay. nothing from the company except an email receipt of payment received…AUTO PAY. lol. Nothing from an actual rep. So NOW, every upcoming month, I HAVE TO go onto my account and be sure the bills are paid, or its MY credit score *****. I believe this is pathetic behavior from such a large company, and to think PPL has recently asked the PUC for another price increase, saying ‘the weather storms are getting worse…’ No PPL - you’re not keeping proper maintenance of your utility system throughout the state! Instead of handing out bonuses to executives & padding huge profits, KEEP BETTER CARE OF YOUR POWER LINES!!!!!
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Ranked among the best companies for customer service in the United States, we are proud to deliver electricity to about 1.4 million customers in 29 counties in central and eastern Pennsylvania. We employ nearly 2,300 people and maintain 50,000 miles of...