Well let me tell you I am very upset I called to speak to someone for some electric education. Not only did I wait on hold for 2 hours they told me my estimated wait time was 70 minutes. I waited WELL over the time, I understand high call volume but how do you run a business like THAT. I have to call on my own time and use my work time. Now I personally feel that I wait for someone on hold and expect someone to pick up the phone. But NO YOU CANT GET THROUGH TO ANYONE. VERY FRUSTRATING! So I wasted two hours of my time without zero problems solved I feel as if there should be a policy. No one returns a phone call, cant leave a message. How am I suppose to get my questions answered.
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Ranked among the best companies for customer service in the United States, we are proud to deliver electricity to about 1.4 million customers in 29 counties in central and eastern Pennsylvania. We employ nearly 2,300 people and maintain 50,000 miles of...