I have had a horrible experience like many others. Paid for a music licence in 2023 (at the time not knowing it was needed til I received an underhanded call from them. That expired and I ceased playing music in the shop. 2 years later I receive communication saying I owe for 2 years as I did not notify of cancellation. £1200 for a small business in crippling times!!?? Many many calls/emails etc, them adding surcharges and debt collector letters, I write to the ombudsmen and infom PPL PRS of this. Eventually get to speak to a manager and they have finally written it off after 3 months of fighting it because they did not send a reminder invoice in 2024. They use bully tactics and underhand methods to try and catch you out, do not respond to emails and online contact forms until you take it further.
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PPL PRS is the UK's music licensing company formed as part of a joint venture between PPL and PRS for Music, bringing UK music licensing services together. Find out more about PPL PRS, TheMusicLicence and public music licences for businesses.