If I could give this company 1/2 a star I would. Where do I start?I ordered a silky smooth hair eraser from this company. It took 3 weeks to arrive and after fully charging according to the instructions it did not work.I contacted them, they asked me to send a video less than 20mb of the item not working. What a load of foolishness. I sent the video plus pictures of the damaged box and they said the item was checked in the warehouse and all I needed to do was to make some "adjustments". I am not a technician, so I don't know what they meant.They refused a refund and apologised for the inconvenience.I opened a dispute with PayPal and they then agreed to a refund if I sent the item all the way back from the UK to China even though there is a shipping label with a UK address on it. PayPal resolution was worst than useless. Because the seller agreed to refund I was was required to return to item before it could be paid. The item was charged including shopping at £23.95 although I was invoiced for £19.95. Shipping costs to return it from the UK was £22+.The company offered me $5 and the "benefit" of keeping the item that does not work. They are fully aware that the international shipping costs negate the benefit of getting a refund. PayPal said they would pay up to a maximum of £15 of return shipping costs. For all the hassle it takes one has to really weigh up if it is worth it.This company advertises on Instagram and after ordering they are difficult to locate. Support only responded to my emails several days later and that was after I contacted them on PayPal. They are scammers who know how to play the PayPal game. Avoid them at all costsEdit; PayPal did redeem itself when it saw the dilemma that the seller had put me in and offered a voucher as a goodwill gesture. I don't know if this is common practice but I don't often raise disputes and I have been a longstanding customer so it did help to resolve the matter as this seller was not shifting!
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