Update on My CaseAfter nearly three months (since posting my review on Trustpilot on June 5, 2025, to report the issue), I finally received the refund in my PayPal account today.I would like to sincerely thank Trustpilot for providing a transparent and trustworthy platform that enables consumers to share their experiences and hold companies accountable. It is reassuring to know that there is a reliable channel for addressing disputes with businesses such as Praesidus.I also hope that every consumer who has encountered similar difficulties with Praesidus will ultimately be able to reach a fair and satisfactory resolution.On July 18, 2025, Oscar Chabrat, Brand Director & Co-founder of Praesidus Watches, informed me that I would be refunded for a missing watch strap. However, as of today, September 2, 2025, no refund has been received.During this period, customer service first requested and confirmed my credit card information, only to later respond that they were unable to issue the refund. They then asked for my PayPal account details, stating that the refund would be processed through PayPal. Yet, despite these assurances, the refund has still not been made.Unfortunately, this experience reflects poorly on Praesidus Watches and raises serious concerns about the company’s integrity and business practices. I will continue to document and share updates regarding this unresolved refund, so that others may be aware of the challenges I have faced when dealing with this company and its co-founder, Oscar Chabrat.
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Through our watches, we aim to bring the spirit of our brave soldiers to the new generation of military history enthusiasts so they can keep telling these stories into the future.
