Worst buying experience I’ve ever had. DO NOT BUY A WATCH FROM THIS COMPANY.Praesidus gives a bad name to micro brand watch companies and made in USA small businesses.My experience in a nutshell:• Delivery was quoted at 4-8 days. It has been over 7 weeks now and I still don’t have the watches. • They took my full payment (nearly $1k) the day I placed the order and have my money this whole time.• Never got any updates saying my order was delayed. After weeks, I had to send multiple messages with multiple followups to get any response and all of their responses were boilerplate emails that most times were confusing, contradictory and did not even address my questions or concerns.• Eventually, they claimed they were waiting for parts to assemble, even though I purchased their most common in stock models and they claim they do not make watches to order.• They told me the watches are made in FL, yet their distribution center is in AZ. It seems like their watches are drop shipped, not assembled in USA.• At this point (about a month with no watches) they promised that once I received the watches they quote “would be happy to discuss a resolution after the delivery”. • After five weeks I received a package with one watch (I ordered 3). It came from AZ even though, again, they claimed the delay was waiting on parts so the watches could be assembled in FL. Confusing. The one I got wasn’t even the variation I ordered, the interior of box was badly damaged (looked like a used watch) and it had the wrong strap. The packing slip claimed all three watches I ordered were in the box but there was just the one. No damage or tampering to the box. No room for more than one watch either. No upgraded shipping (even though they were a month over their delivery promise) no signature confirmation or insurance (even though this was supposed to be a $1k package). • They basically blamed everyone but before admitting quote “After running some inspections, it appears that the issue you have faced happened at factory level, not a CS failure.” • Over a week later, after basically begging them, they supposedly shipped the other two watches ( still waiting to get them as I type). Once again, did not upgrade shipping speed, did not get insurance or signature confirmation on the package.• The watch I ordered is advertised to come with a free “clicker” yet they have the nerve to not even include that in the package either!• They keep claiming that I should be grateful because they are sending me the correct strap (that was supposed to be with the random single watch they sent). Which is literally just them sending me what I ordered. To tell me that this is them making up for this whole experience is absurd. At this point, I don’t even want to return the watches for a refund (if I actually get them) because I’ve seen other reviews online of customers who send watches back and never get their money or watch because Praesidus claims it got lost by in the mail. It’s a scam they seem to have been running for some time. I have also seen that their qc is terrible, so the watches probably won’t last either way.In these 7 weeks they’ve had no issues paying for dozens of ads on social media and daily spam emails. They’ve released new watches, and are paying for influencers to review their products while ignoring that their social media comments have other customers like me begging for Praesidus to ship their orders.They said that all of the issues above are because they are a micro brand and that quote “Big brands such as Rolex, Jaeger Le-Coultre, Omega & IWC get criticized as well, regardless of their legacy, quality control, and high-end customer experience. This is not unique to Praesidus.” Which is the saddest cop-out for dropping the ball that I’ve ever heard.They seem to have zero interest in customer service or their brand as they didn’t care at all when I mentioned all of the similar reviews on trustpilot, google, Reddit and other platforms. Regarding the “resolution” they promised they would offer (a month ago now) once I received the order, they said they would not be offering any kind of resolution because them shipping my missing order is considered a “replacement order” and they cannot do anything once a customer is sent a replacement order. What a joke. They literally offered me nothing to make up for this experience.Give your hard earned money to one of the many micro watch brands out there who respect their customers, care about their products, and aren’t out to scam you.
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